Frequently asked questions

Booking a consultation is easy! Just head to our website, click on the “Contact” option, and fill out the form. Our creative team will get in touch to set up your consultation. We can't wait to work with you!

Absolutely! If you need a service that's not listed, just drop us a line at [info@charlibluxury.com](mailto:info@charlibluxury.com). We're always excited to customize our offerings to fit your needs!

We know budgeting for an event can be tricky, so we offer flexible payment options! Here's the scoop: - A non-refundable design fee is due when you sign the contract to secure your date. - For larger events, a 25% deposit is required upon signing. - If your event is less than 30 days away, full payment is due at the time of signing. Got more questions? Just ask!

We don't offer refunds, but we totally get that plans can change! If you need to cancel or reschedule your event, just let us know ASAP. We'll do our best to accommodate your new plans, keeping in mind our designers' availability. Got questions or need help? Reach out to us – we're here for you!